Check that your device has a fingerprint sensor or reader.Consider upgrading to Windows 10 in this case. Your device is running Windows 10 and not another version of the operating system otherwise you can’t use Windows Hello.
How To Fix Windows Hello Not Working In Windows 10 Fixes For Windows Hello Fingerprint Not Working In Windows 10 If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.
